At Kurrista, we prepare fresh food including burgers, pizzas, Chinese dishes and other menu items for takeaway and delivery.
This Shipping & Payment Policy explains how orders placed through the Kurrista website are processed, delivered and paid for.
This Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund, Cancellation & Replacement Policy.
Kurrista delivers to selected locations within our available delivery area.
Delivery availability may depend on:
Delivery availability will generally be determined based on the delivery address entered during checkout.
Kurrista reserves the right to add, modify or remove delivery locations at any time.
Kurrista may fulfil orders using:
Accordingly, your order may be delivered by Kurrista or by a third-party delivery partner engaged by Kurrista.
Where a third-party delivery partner is used, we may share information reasonably necessary to complete your order, including your name, telephone number, delivery address and relevant order details.
Third-party delivery partners may have their own terms, policies and operational procedures.
Applicable delivery charges, if any, will be displayed during checkout before you complete your order.
Delivery charges may vary depending on factors such as:
Kurrista may offer free delivery or discounted delivery from time to time subject to the terms of the relevant offer.
The delivery time displayed at checkout or communicated after placing an order is an estimated delivery time and is not guaranteed unless expressly stated otherwise.
Delivery may take longer due to:
Kurrista will make reasonable efforts to have your order prepared and delivered within the estimated timeframe.
Because Kurrista prepares food fresh against customer orders, preparation times may vary.
Orders containing multiple items, large quantities or special customisations may require additional preparation time.
The estimated delivery time may therefore include both food preparation and transportation time.
Customers are responsible for providing an accurate and complete delivery address.
Please ensure that you provide:
Kurrista or its delivery partner may contact you if additional information is required.
Customers or an authorised recipient should be available to receive the order.
Please keep your telephone available so that Kurrista or the delivery partner can contact you if necessary.
If you:
the order may be treated as a failed delivery.
Since food is freshly prepared and perishable, re-delivery or refund may not be available in such circumstances, subject to applicable law.
If your order is significantly delayed, please contact Kurrista as soon as possible.
We may coordinate with the relevant delivery partner and investigate the status of your order.
Where an order cannot reasonably be completed, Kurrista may cancel the order and provide an appropriate refund or other resolution, subject to applicable law.
If you receive:
please contact Kurrista as soon as reasonably possible after receiving your order.
We may request your:
Depending on the circumstances, Kurrista may provide a replacement, refund, partial refund, store credit or another appropriate resolution.
Kurrista prepares food fresh before dispatch.
The temperature, texture and presentation of food may change during transportation depending on factors such as distance, weather, traffic, packaging and delivery time.
We therefore cannot guarantee that food will arrive at a specific temperature unless expressly stated otherwise.
Customers should consume food promptly after delivery and follow any applicable storage or reheating instructions.
Depending on your location and order, Kurrista may offer payment methods including:
The payment methods available for a particular order will be displayed during checkout.
Online payments may be processed through third-party payment gateways or payment service providers.
When you make a payment, you may be redirected to or interact with the payment provider's platform.
The payment provider may process payment-related information in accordance with its own terms and privacy policy.
Kurrista generally does not store your complete card number, CVV, UPI PIN, banking password or other confidential payment authentication credentials.
By submitting an online payment, you confirm that:
Kurrista reserves the right to refuse or cancel an order where a payment is suspected to be fraudulent, unauthorised or otherwise irregular.
An order will generally be processed after successful payment confirmation.
A payment being initiated does not necessarily mean that the payment has been successfully completed.
Your order may remain pending until Kurrista or its payment service provider receives confirmation of successful payment.
If an online payment fails, is declined, expires, is cancelled or remains pending, Kurrista may not process the order until successful payment confirmation is received.
If money has been debited from your bank account despite the order showing as unsuccessful, please contact Kurrista with the relevant order and transaction details.
We may verify the transaction with the applicable payment gateway before processing a refund or taking further action.
If you believe that you have been charged more than once for the same order, please contact Kurrista with:
After verification, any confirmed duplicate payment may be refunded through the applicable payment channel, subject to verification and applicable law.
Cash on Delivery may be offered for selected locations and orders.
COD availability may depend on:
The exact amount payable will be displayed or communicated before delivery.
The customer must pay the applicable amount at the time of delivery.
Kurrista may restrict or discontinue COD availability at any time where reasonably necessary.
Where COD is available, the customer should ensure that the required payment is ready when the order arrives.
If the customer is unable or unwilling to make the required payment, the delivery may not be completed.
In such circumstances, the order may be treated as a failed delivery, subject to applicable law and Kurrista's applicable cancellation/refund policy.
Kurrista may offer discounts, coupons, promotional prices, meal deals, free delivery or other offers.
The applicable terms of each offer will be displayed with the relevant promotion.
Unless otherwise stated:
Kurrista reserves the right to modify or withdraw promotional offers where reasonably necessary.
Refunds will be handled in accordance with Kurrista's Refund, Cancellation & Replacement Policy, the circumstances of the order and applicable law.
Refunds may be considered for circumstances including, where appropriate:
Where a refund is approved for an online payment, it will generally be processed through the original payment method or another appropriate payment mechanism.
For COD orders, the method of refund may vary depending on the circumstances and information available.
Once Kurrista initiates an approved refund, the time taken for the amount to appear in your bank account or payment account may depend on:
Kurrista is not responsible for delays caused solely by third-party financial institutions after the refund has been initiated.
Kurrista takes reasonable steps to protect customer information and uses appropriate third-party payment service providers where applicable.
However, no online payment system can be guaranteed to be completely secure.
For your protection, never share your OTP, UPI PIN, card PIN, banking password, CVV or other confidential authentication information with anyone claiming to represent Kurrista.
Kurrista representatives will not ask you to disclose your UPI PIN, card PIN or banking password.
Kurrista may use third-party providers for:
Your use of a third-party payment or delivery service may also be subject to that provider's terms and policies.
Kurrista is not responsible for third-party service interruptions or failures beyond our reasonable control, subject to applicable law.
Kurrista shall not be responsible for delays or inability to process or deliver an order caused by circumstances beyond our reasonable control, including:
Where reasonably possible, Kurrista will inform affected customers and provide an appropriate resolution.
Customers are responsible for:
For questions regarding delivery, payment, failed transactions, refunds or other order-related matters, please contact: care@kurrista.com
Please keep your order number and payment transaction details available when contacting customer support.
Kurrista may update this Shipping & Payment Policy from time to time.
Any updated version will be published on the Kurrista website with a revised “Last Updated” date.
Your continued use of the website after an updated Policy is published will be subject to the updated Policy, to the extent permitted by applicable law.
Legal Business Name: Kurrista
Phone: +91 8779669699
FSSAI Licence/Registration No: 21526007000665
