Welcome to Kurrista (“Kurrista”, “we”, “us”, or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of the Kurrista.com website, including placing orders for our food products and services through the website.
By accessing our website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use our website or place an order through it.
Kurrista is a food business offering freshly prepared food for takeaway and/or delivery, including, but not limited to:
The menu, ingredients, prices, availability and products offered by Kurrista may change from time to time.
You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.
If you are placing an order on behalf of another person, you confirm that you have their authority to do so and that the information provided to us is accurate.
We make reasonable efforts to ensure that information displayed on our website, including product descriptions, photographs, prices, ingredients and availability, is accurate and up to date.
However:
All food is prepared according to Kurrista's recipes and standard food preparation practices.
Our menu may contain or may be prepared using ingredients including, but not limited to:
Customers with food allergies, intolerances or specific dietary requirements should contact Kurrista before placing an order to determine whether a particular item is suitable.
Although we may take reasonable precautions, we cannot guarantee that food prepared in our kitchen will be completely free from traces of allergens because multiple ingredients and food products may be handled in the same kitchen.
Kurrista shall not be responsible for an allergic reaction or other adverse reaction arising from an ingredient where the relevant allergen or ingredient was disclosed, reasonably identifiable, or where the customer failed to inform us of a known allergy before ordering.
Customers should exercise appropriate caution when ordering food.
Where applicable, products will be identified as vegetarian or non-vegetarian on the website/menu.
Customers should carefully review the product description before ordering.
We do not accept responsibility for a customer's personal dietary restrictions unless those restrictions have been specifically communicated to Kurrista and expressly accepted by us before the order is placed.
When you place an order through our website:
An order confirmation displayed on the website, sent by email, SMS, WhatsApp or other communication method confirms receipt of the order request but does not necessarily guarantee acceptance where an item is unavailable or circumstances prevent fulfilment.
Kurrista reserves the right to refuse, cancel or modify an order in reasonable circumstances, including where:
Where payment has already been made for an order that Kurrista cancels, the applicable amount will be refunded in accordance with our refund policy.
All prices displayed on the website are in Indian Rupees (INR).
Prices may change from time to time without prior notice. However, the price applicable to an accepted order will generally be the price displayed at the time the order is placed, subject to correction of obvious errors.
Applicable taxes, delivery charges, packaging charges, platform charges or other applicable charges, if any, will be displayed during checkout where applicable.
Kurrista may offer various payment methods, including online payment methods and/or Cash on Delivery, depending on availability.
For online payments, payment processing may be carried out through third-party payment gateways.
Kurrista does not ordinarily receive or store your complete card, UPI, banking or other sensitive payment credentials where payment processing is handled by a third-party payment service provider.
You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.
If a payment is unsuccessful, declined, reversed or remains pending, the order may not be processed until payment is successfully confirmed.
Because Kurrista prepares food specifically against customer orders, cancellation may not be possible once food preparation has commenced.
Customers should contact Kurrista as soon as possible if they wish to cancel an order.
Where an order has already entered preparation, cancellation may be refused and the customer may not be entitled to a refund, except where otherwise required under applicable law.
Kurrista may cancel an order due to circumstances beyond its reasonable control, including ingredient shortages, equipment failure, operational problems, unsafe conditions, extreme weather, disruptions, or other circumstances affecting our ability to prepare or deliver the order.
Where Kurrista cancels a prepaid order, the applicable refund will be processed in accordance with the payment/refund process.
Kurrista may provide delivery directly or through third-party delivery partners.
Estimated delivery times displayed on the website are estimates only and may vary due to:
We will make reasonable efforts to deliver orders within the estimated timeframe, but delivery times are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing an accurate and accessible delivery address and a reachable telephone number.
The customer or an authorised recipient should be available to receive the order.
If the customer:
Kurrista may treat the order as a failed delivery.
Because food is perishable and prepared specifically for the customer, a refund may not be available in such circumstances, subject to applicable law.
Customer satisfaction is important to us.
If you believe that an order has a genuine issue, such as:
please contact Kurrista as soon as reasonably possible after delivery.
To help us investigate, we may request:
Depending on the circumstances, Kurrista may offer an appropriate resolution, which may include replacement, refund, partial refund, store credit or another remedy.
Any remedy will be determined based on the nature and circumstances of the complaint and applicable law.
Refunds will be considered in accordance with the circumstances of the order and applicable law.
Where a refund is approved:
No refund shall be denied where a refund is otherwise required under applicable law.
Kurrista may introduce promotional offers, discount codes, coupons, meal deals or other promotional schemes from time to time.
Unless otherwise specified:
If a promotional offer has been obtained through fraud, misuse, technical manipulation or violation of the applicable offer conditions, Kurrista may cancel the benefit associated with that offer.
If the website allows you to create an account, you are responsible for keeping your login credentials confidential.
You are responsible for activity conducted through your account unless you notify us of unauthorised access.
You agree not to:
Kurrista may suspend or terminate an account where reasonably necessary due to misuse, fraud, abuse or violation of these Terms.
You agree to use the Kurrista website only for lawful purposes.
You must not attempt to:
Unless otherwise stated, all content on the Kurrista website, including:
is owned by or licensed to Kurrista and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, commercially exploit or create derivative works from Kurrista's content without our prior written permission.
If Kurrista allows customers to submit reviews, photographs, comments or other content, you agree that:
By submitting content to Kurrista, you grant Kurrista a non-exclusive right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
Kurrista reserves the right to remove content that violates these Terms or applicable law.
Our website may use or integrate third-party services, including payment gateways, delivery partners, analytics services, hosting providers, communication services and other technology providers.
Those services may have their own terms and privacy policies.
Kurrista is not responsible for failures, delays or interruptions caused solely by third-party services, except to the extent required by applicable law.
Your use of the Kurrista website may involve the collection and processing of information such as your name, telephone number, email address, delivery address, order details and payment-related information.
Such information will be handled in accordance with Kurrista's Privacy Policy.
Please read the Privacy Policy before using the website.
Kurrista aims to prepare and handle food in accordance with applicable food safety requirements.
Kurrista operates subject to applicable requirements of the Food Safety and Standards Authority of India (FSSAI) and other applicable laws and regulations.
Where required, Kurrista will display applicable FSSAI registration/licence information and other legally required information.
Customers should consume food appropriately after delivery and follow any storage, reheating or consumption instructions provided with the product.
FSSAI states that food businesses in India are required to be licensed or registered under the applicable food safety framework.
Food purchased through Kurrista is intended for personal consumption unless otherwise agreed in writing.
Customers must not commercially resell Kurrista food products, represent Kurrista products as their own products, or use Kurrista's branding or intellectual property without prior written permission.
Kurrista shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:
Where applicable, Kurrista will make reasonable efforts to inform customers and provide an appropriate resolution.
To the maximum extent permitted by applicable law, Kurrista shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or an order.
Nothing in these Terms shall exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable Indian law.
Nothing in these Terms is intended to remove or restrict any statutory rights available to consumers.
Kurrista reserves the right to modify, suspend or discontinue any product, menu item, service, feature or website functionality at any time.
Where an accepted prepaid order is affected by such a change, Kurrista will provide an appropriate resolution, subject to applicable law.
Kurrista may update these Terms from time to time.
The updated version will be published on this website with the revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
If you have a complaint, concern or grievance regarding an order, product, website or service, please contact us first so that we have an opportunity to resolve the matter.
Grievance Contact:
Business Name: [LEGAL BUSINESS NAME]
Brand: Kurrista
Address: [FULL BUSINESS ADDRESS]
Email: [OFFICIAL EMAIL ADDRESS]
Phone: [CUSTOMER SUPPORT NUMBER]
Grievance Officer: [NAME/DESIGNATION, IF APPLICABLE]
We will make reasonable efforts to acknowledge and address customer complaints within the timeframe required under applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 establish requirements for e-commerce entities, including consumer grievance mechanisms.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under applicable consumer protection or other laws.
Subject to applicable law, courts and competent authorities having jurisdiction over the place of Kurrista's registered/principal business establishment may have jurisdiction over disputes arising from these Terms.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.
Failure by Kurrista to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with Kurrista's Privacy Policy, Refund/Cancellation Policy and any other policies expressly incorporated into the website, constitute the terms governing your use of the Kurrista website and services, subject to applicable law.
For questions regarding these Terms, orders, complaints or customer support:
Kurrista
Address: Kurla West, Mumbai 400070
Phone: +91 8779669699
Email: care@kurrista.com
FSSAI Licence/Registration No.: 21526007000665
Last Updated: 12 August 2026
